Privacy
Policy

Who we are

This policy explains how Sancta Maria Dental Care And Orthodontic Centre (the “Clinic”, “we” or “us”) handles personal information shared in connection with enquiries and appointments. Our public clinic address is 76/1, 1st Floor, Dommasandra Circle, opposite ICICI Bank, Bengaluru, Karnataka, India.

For privacy queries, you can contact the Clinic at +91 88615 16053.

Information we may collect

Depending on how you contact us, we may receive your name, phone number, requested treatment, preferred appointment timing and the content of your enquiry. If you communicate by phone, WhatsApp, or a third-party booking platform, those services may also process information you choose to share.

Hosting providers may receive technical information, such as IP address, device type and basic access logs, as part of operating a public website. Do not send detailed medical records, identification numbers or payment card information through general enquiry messages.

How information is used

We may use enquiry information to respond to your questions, coordinate requested visits, contact you about appointments and follow-ups, assist clinic staff, and meet legitimate legal or recordkeeping needs.

We do not use this static website to collect a server-side appointment form or automatically confirm appointments. Where optional promotional messaging is offered, it should be sent only with any permission required by applicable law and platform rules.

WhatsApp and messaging

Where the Clinic offers a WhatsApp Business contact channel, messages and phone numbers may be handled by WhatsApp (Meta) and technology providers authorised by the Clinic to deliver, route, or assist with messages. Communications may include general enquiries, appointment coordination and reminders, subject to appropriate permission and service availability.

When a message is assisted by automation, it is not a clinical assessment. Please contact clinic staff for medical questions and do not use messaging for emergencies.

You may ask to stop optional WhatsApp reminders or promotional messages by replying STOP where supported, or by calling +91 88615 16053. Essential care-related or legally required communications may need separate handling.

Sharing and third-party services

Information you voluntarily share may be accessed by authorised clinic staff and, where relevant, service providers supporting communications, hosting or booking. We may also disclose information if required by law.

Our site links to independent services such as Practo and Google Maps, which have their own privacy terms. Our typography is loaded through Google Fonts; visiting the site may connect your browser to that service. This site does not intentionally install advertising pixels or its own analytics cookies.

Security and retention

We aim to handle personal information with reasonable care and restrict access to those who need it for clinic operations. Online communications can never be guaranteed completely secure.

The static website itself does not store an appointment database. Information sent separately by phone, WhatsApp or Practo is subject to the relevant service and the Clinic’s actual recordkeeping and legal obligations. Retention may vary with the purpose of the communication and applicable requirements.

Your choices and deletion requests

Subject to applicable law, you may request information about personal data the Clinic holds about you, seek correction or deletion when appropriate, or withdraw consent for optional communications. To request access, correction, or deletion, call the clinic at +91 88615 16053 and identify your request as a privacy or data deletion request.

We may need to verify that a request relates to you. Some information may be retained where required for care, records or legal reasons. For a minor’s enquiry, a parent or legal guardian should make the request.

Updates and contact

This policy may be updated if our website, providers, booking processes or WhatsApp services change. The revision date shown above reflects the latest published version.